NEXA NURSE – PRIVACY POLICY

Last Updated: 19/02/2025

1. INTRODUCTION

This Privacy Policy explains how Nexa Nurse ("Nexa Nurse", "Nexa", "we", "us", or "our") collects, uses, discloses, and protects personal data when you access or use the Nexa Nurse platform, including any mobile applications, websites, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.

2. SCOPE

This Privacy Policy applies to all users of the Platform, including clients ("Clients") and service providers ("Service Providers"), and to all personal data collected through the Platform or related services.

3. INFORMATION WE COLLECT

We may collect the following categories of information:

• Personal identification information (such as name, email address, phone number)
• Identity verification information (including government-issued identification and licenses, where required)
• Professional credentials and qualifications (for Service Providers)
• Booking, scheduling, and transaction information
• Payment-related information (processed securely by third-party payment processors; Nexa Nurse does not store full payment card details)
• Communications and messages exchanged through the Platform
• Technical and usage data (such as IP address, device type, operating system, and usage activity)

3.1 LOCATION DATA

Nexa Nurse collects and processes location data (including precise GPS location and approximate location) to provide essential platform functionality.

Location data is used to:

• Identify and display nearby Service Providers or Clients
• Enable proximity-based matching
• Facilitate real-time booking and service delivery

Location data is only collected with user consent and when the application is in use, unless otherwise permitted by the user's device settings.

Users may control or disable location access at any time through their device settings.

We do not sell location data. Location data may be shared with other users strictly as required to deliver services through the Platform.

4. HOW WE USE INFORMATION

We use personal data for purposes including, but not limited to:

• Operating, maintaining, and improving the Platform
• Verifying identities and professional credentials
• Facilitating bookings, payments, and related transactions
• Enabling communication between users
• Providing customer support
• Detecting, preventing, and addressing fraud, abuse, or security incidents
• Complying with legal, regulatory, and contractual obligations
• Enforcing our terms, policies, and agreements

5. LEGAL BASIS FOR PROCESSING

We process personal data where permitted by applicable law, including on the basis of:

• User consent
• Performance of a contract
• Compliance with legal or regulatory obligations
• Legitimate business interests, including platform security, fraud prevention, and service improvement

6. DATA SHARING & DISCLOSURE

We do not sell personal data.

We may disclose personal data to:

• Other users, where necessary to complete bookings or provide services
• Third-party service providers (such as payment processors, identity verification services, hosting providers, and analytics services)
• Regulatory authorities, government bodies, or law enforcement where required or permitted by law
• Third parties where disclosure is necessary to protect the rights, safety, or property of users, Nexa Nurse, or others

We are not responsible for the privacy practices or actions of third parties, and their use of personal data is governed by their own policies.

7. DATA RETENTION

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Certain records, including identity verification and transaction data, may be retained for regulatory, compliance, dispute resolution, or audit purposes.

8. DATA SECURITY

We implement reasonable administrative, technical, and organizational measures designed to safeguard personal data.

However, no method of transmission or storage is completely secure. While we strive to protect personal data, we do not guarantee absolute security.

9. USER RIGHTS

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access personal data we hold about you
• Request correction or deletion of personal data
• Withdraw consent, where processing is based on consent
• Object to or restrict certain processing activities

Requests may be submitted to support@nexanurse.com. We reserve the right to verify your identity before responding.

10. SAFEGUARDING & REPORTING

We may disclose personal data where we reasonably believe it is necessary to prevent harm, abuse, exploitation, fraud, or illegal activity, or to comply with applicable laws, regulations, or legal processes.

11. INTERNATIONAL DATA TRANSFERS

Personal data may be transferred to, processed in, or stored in countries outside your country of residence. Where required, we implement appropriate safeguards in accordance with applicable data protection laws.

12. CHILDREN'S PRIVACY

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will take reasonable steps to delete it.

13. BUSINESS TRANSFERS

In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be effective when posted on the Platform. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.